About us
Citizens Advice Bureau West Lothian is here to offer free, impartial and confidential advice to all West Lothian residents.
We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. Please drop in or make an appointment to speak to one of our highly trained advisors.
Every year Citizens Advice Bureau West Lothian works with 6500 clients and helps resolve 26000 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.
Citizens Advice Bureau West Lothian is committed to providing equal opportunities in the delivery of its services and in the recruitment, selection and employment of its workforce. Citizens Advice Bureau West Lothian is committed to avoiding unlawful discrimination in any aspect of employment and against any of its clients.
The aim of this policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment. The organisation has a separate Dignity at Work policy that deals with these issues.
The terms equality, inclusion, diversity and equity are at the heart of this policy.
We will actively support diversity, equity and inclusion and ensure that our workforce is valued and treated with dignity and respect.
We value people as individuals with diverse opinions, cultures, lifestyles and circumstances.
We’ve been open since 1940 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.
We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.
We have 70 staff and volunteers working as advisers and helping behind the scenes. Everyone you meet at Citizens Advice Bureau West Lothian has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.
As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.
Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.
Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.
In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.
Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.
As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.
There are a number of ways you can get advice from Citizens Advice Bureau West Lothian. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.
We aim to respond to messages within 7 business days.
If you want to make a complaint about Citizens Advice Bureau West Lothian contact us directly. You can also read more about our complaints procedure.